FAQ

Frequently Asked Questions

Orders & Purchases

When will my order be shipped?
In-stock orders will generally be processed within 1-3 business days, although a short delay may occur during or near event dates. Pre-orders will take about 2-3 weeks of processing following the pre-order’s end date.

How long will shipping take?
All items are shipped out of Phoenix, Arizona, through USPS first-class domestic or international mail. Orders within the continental United States will usually arrive in 3 business days, and international orders generally take between 7-21. Please check this map for an estimated delivery time of domestic orders.

How will my items be packaged?
Stickers are shipped in flat rigid mailers. Key chains are shipped in padded envelopes. Prints are shipped in large flat rigid mailers, although a cardboard tube may be requested upon purchase.

Will you be restocking _____?
Most of my sticker runs are a one-time only run, constituting a pre-order session and a very limited amount of extras listed following it. Once these are out of stock, they likely will not be restocked. However, a handful of best-sellers are re-run each spring.
Almost all art prints will be regularly re-stocked to the best of my ability. Key chains will be periodically re-stocked before conventions.

Artwork

Are you currently taking commissions or requests? Can you draw _____?
Due to my academic schedule, I at this time am only taking commercial use commissions. If you are interested in that, please contact me using the contact form or emailing me at admin@xipel.moe.